Customer Representative (Italian-speaking) - Vehicles Transportation Platform

Minacs; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bring-a-friend (referral) bonus opportunities

Full paid training

Resumo da oferta

Minacs is looking for a Customer Representative (Italian-speaking) to join their team in Lisbon, Portugal. In this on-site role, you will assist customers via email and phone, ensuring high-quality service and operational excellence.

The ideal candidate will be fluent in Italian and possess strong English communication skills. The position offers comprehensive training and opportunities for career growth within a globally recognized company.

Qualificações

• High level of Italian and fluent in English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Self-motivated, proactive, and a great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone).
• Support customers with booking management and billing issues.
• Attract potential customers by answering queries and suggesting services.
• Gather information from new customers and insert it into the platform.
• Respond to contact requests promptly.

Conhecimentos

Italian (written and oral)

English (B2)

Communication skills

Active listening

Proactivity

Team player

Descrição da oferta de emprego

Customer Representative (Italian-speaking) - Vehicles Transportation Platform

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Andwe’reproud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Ifyou’relooking to grow and be inspired, as a Customer Representative in Lisbon Portugal (On-Site) you will ensure that performance goals are met across all operations.And thatwefulfill client expectations related to operational excellence: high targetsregardingquality, efficiency & customer journey improvement.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As a Customer Representative, you will:

• Assistcustomers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Your qualifications

Concentrix is a great match if you:

• Have a high level of Italian (written and oral) and are fluent in English (B2)
• Have excellent communication and active listening skills
• Have the ability toidentifycustomers' needs and propose fast solutions
• Are proactivity, self-motivated, and a great teamplayer

If you feel youdon’tcheck every box, we still encourage you to apply.We'lldo our best to match you with the right job, whetherit’sthis or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the projectyou'llbe working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance withPortugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.