Customer Relationship Management Manager

Tata Consultancy Services; Portugal; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work in Lisbon

Permanent contract

Competitive compensation package

Learning platforms and certifications

Referral programme

Resumo da oferta

Tata Consultancy Services in Lisbon is seeking a Salesforce Team Manager to lead a multidisciplinary team, oversee delivery across multiple Salesforce clouds, and drive architectural excellence. The role requires 8+ years in Salesforce with 3+ in leadership, plus strong pre-sales and client engagement exposure.

The position offers a hybrid work arrangement in Lisbon, a permanent contract, and a competitive compensation package.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience with hands-on configuration and development.
• At least 3 years in technical leadership or team management roles.
• Experience across Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud.
• Strong knowledge of Salesforce Architecture, Apex, Lightning Web Components, Flow, Data Modelling, Security, APIs, Integration Patterns, Deployment.
• Experience with Agile, DevOps, CI/CD, Git, testing strategies and code reviews.
• Lead, coach, and develop a multidisciplinary Salesforce team.
• Experience with MuleSoft Anypoint Platform and API-led connectivity.
• Experience with Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations or large-scale digital commerce programmes.
• Exposure to pre-sales activities and client-facing engagements.
• Salesforce certifications such as Platform Developer I, Administrator, Consultant, Application Architect, or System Architect.

Responsabilidades

• Lead a multidisciplinary Salesforce team including developers, admins, consultants, BAs and tech leads.
• Plan team capacity, allocate work, monitor progress and remove blockers.
• Guide design, development and enhancement of scalable Salesforce solutions across clouds.
• Review solution designs, security models and development practices for quality and scalability.
• Oversee integrations using REST/SOAP APIs and MuleSoft where applicable.
• Collaborate with Project Managers to manage scope, priorities, risks and resources.
• Lead technical workshops, sprint planning, design reviews and stakeholder meetings.
• Ensure adherence to Salesforce best practices for security, performance, testing, releases and docs.
• Support pre-sales through estimations, technical presentations and delivery planning.
• Drive continuous improvement, mentoring and technical excellence across the Salesforce practice.

Descrição da oferta de emprego

Are you a Salesforce Team Manager seeking a new exciting challenge?

If your answer is yes, it's your lucky day, so keep reading, it may be exactly what you're looking for!

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience, including strong hands-on configuration and development experience and at least 3 years in technical leadership or team management roles.
• Proven delivery experience across Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud.
• Strong knowledge of Salesforce Architecture, Apex, Lightning Web Components (LWC), Flow, Data Modelling, Security, APIs, Integration Patterns, and Deployment Practices.
• Experience with Agile methodologies, DevOps, CI/CD, Git, testing strategies, and code reviews.
• Strong leadership, people management, and stakeholder management skills.
• Excellent communication, analytical, and problem-solving skills.
• Experience with MuleSoft Anypoint Platform, API-led connectivity, or enterprise integration solutions.
• Experience with Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations, or large-scale digital commerce programmes.
• Exposure to pre-sales activities, solution workshops, estimations, and client-facing engagements.
• Salesforce certifications such as Platform Developer I, Salesforce Administrator, Consultant Certifications, Application Architect, or System Architect.
• MuleSoft certifications are a plus.
• Lead, coach, and develop a multidisciplinary Salesforce team, including developers, administrators, consultants, business analysts, and technical leads.
• Plan team capacity, allocate work, monitor progress, and remove delivery blockers.
• Guide the design, development, and enhancement of scalable Salesforce solutions across multiple clouds.
• Review solution designs, integrations, security models, and development practices to ensure quality and scalability.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable.
• Collaborate closely with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings.
• Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.
• Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning.
• Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice.
• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM
• Permanent contract
• Pay and benefits - Competitive salary and a flexible compensation package adapted to your needs.
• Opportunity knocks - Career development opportunities and annual performance reviews.
• Learn as you grow - Access to leading learning platforms, certifications, and professional development programmes.
• Bring your buddy - Participate in our BYB referral programme and earn attractive rewards.
• Connect globally - Work with multicultural teams and international clients.
• And so on - Team events, recognition programmes, well-being initiatives, diversity and inclusion activities, and much more.

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions.

With a presence in 55 countries and over 600,000 employees, TCS helps leading organizations drive digital transformation through innovation, technology, and expertise.