Banking Operations Specialist – English – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is partnering with a leading Portuguese BPO to recruit an Operations Customer Expert – Banking Expert for the English market in Lisbon. You will provide frontline support via chat, phone and email, handling banking inquiries, payments, disputes and transactions.

The role requires fluent English and at least 12 months in Banking/Financial services. The package includes a gross €1,819 monthly salary, a productivity bonus up to €300, full-time, on-site with relocation support and

Qualifications

• Fluent in English (spoken and written) with experience in Banking/Financial services/Insurance/Claims.
• Minimum 12 months relevant experience in banking or financial services, billing or claims.
• Strong problem-solving and analytical skills; able to handle complex customer cases.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers; resolve complex banking inquiries related to accounts, payments, disputes, and transactions; act as a subject matter expert for banking operations.

Skills

Fluent English

Job description

Banking Operations Specialist – English Market in Lisbon, Portugal. €1,819 per month (gross), plus productivity bonus up to 300€. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: English
• Salary: €1,819 per month (gross), plus productivity bonus up to 300€
• Start: 31/10
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK’s most innovative digital banks. This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.

What you'll do

• Provide expert customer support via chat, phone, and email for English-speaking customers. Resolve complex banking enquiries related to accounts, payments, disputes, and transactions. Act as a subject matter expert for banking operations within the team. Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail. Deliver informed guidance on banking and financial services processes. Support and share knowledge with teammates when required. Ensure compliance with internal procedures and regulatory standards

What we're looking for

• Fluent in English (spoken and written). Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad. Strong problem-solving and analytical skills. Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills

Salary

€1,819 per month (gross), plus productivity bonus up to 300€

Benefits

• Full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.