Banking Operations Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Optional company accommodation

Job summary

CloserHire is partnering with a leading BPO in Portugal to recruit an Operations Customer Expert for the English market in Lisbon. The role focuses on delivering expert support for banking customers via chat, phone, and email.

You will handle accounts, payments, disputes, and transactions while ensuring compliance with internal procedures and regulatory standards. This is a full-time position with 40 hours per week in Lisbon.

Qualifications

• Fluent in English (spoken and written).
• Strong problem-solving and analytical skills.
• Able to handle complex banking inquiries independently.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking inquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.

Skills

Fluent English

Problem solving

Analytical skills

Team oriented

Job description

€1,819 per month (gross), plus productivity bonus up to 300€ - plus Private Health Cover, Meal Allowance, Paid Training. Banking Operations Specialist - English Market in Lisbon, Portugal.

What you'll actually take home

€1,819 per month (gross), plus productivity bonus up to 300€

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Private Health Cover
• Meal Allowance
• Paid Training

Everything else in the package

You also get full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon.

The job itself

CloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert - Banking Expert for the English market, supporting one of the UK's most innovative digital banks. This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.

Day to day that means provide expert customer support via chat, phone, and email for English-speaking customers. Resolve complex banking enquiries related to accounts, payments, disputes, and transactions. Act as a subject matter expert for banking operations within the team. Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail. Deliver informed guidance on banking and financial services processes. Support and share knowledge with teammates when required. Ensure compliance with internal procedures and regulatory standards.

What you need to bring

• Fluent in English (spoken and written). Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad. Strong problem-solving and analytical skills. Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.