Customer Care Specialist — Late Shift (Hybrid, Lisbon)

Syensqo SA; Lisboa; Híbrido; EUR 24 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

16 weeks of maternity/paternity leave

Training Platform for all employees

Free Well-Being sessions

Resumo da oferta

Syensqo is a science company focused on transforming lives while protecting the planet. We seek a Customer Service Representative NAM (Late Shift) to be the main contact for customers in your portfolio, guiding orders from placement to invoicing and ensuring timely follow-up.

You will bring strong customer focus, fluent English, 2 years in a similar role, and the ability to work both independently and in a team in a fast-paced, hybrid Lisbon environment.

Qualificações

• 2 years experience in a similar role.
• Bachelor's degree in a relevant subject.
• Fluent/Native English.
• Strong customer focus.
• Excellent communication and collaboration skills.
• Ability to work independently and within a team (team player mindset).
• Microsoft 365 proficiency.
• SAP and Salesforce knowledge considered a bonus.

Responsabilidades

• Act as a main point of contact and “order owner” for customers within assigned portfolio.
• Manage effective and accurate order processing from order placement to invoicing and follow-up.
• Ensure customer complaints are handled timely, regular follow ups provided to customer, work on reducing number of complaints, support complaint cycle close within target dates.
• Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals.
• Proactively identify and implement improvements within CS processes, lead or participate in different projects if required.

Conhecimentos

Customer service experience

Team collaboration

Fluent English

Strong customer focus

Excellent communication

Formação académica

Bachelor's degree in a relevant subject

Ferramentas

Microsoft 365

SAP

Salesforce

Descrição da oferta de emprego

Syensqo is a science company focused on transforming lives while protecting the planet. We seek a Customer Service Representative NAM (Late Shift) to be the main contact for customers in your portfolio, guiding orders from placement to invoicing and ensuring timely follow-up.

You will bring strong customer focus, fluent English, 2 years in a similar role, and the ability to work both independently and in a team in a fast-paced, hybrid Lisbon environment.