Customer Service NAM Intern (Late Shift)

Syensqo; Lisboa; Híbrido; EUR 126 000 - 139 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training platform for all employees

Free well-being sessions (physical and

Resumo da oferta

Syensqo in Lisbon, Portugal, is offering a 12-month internship to support the Customer Service NAM team with day-to-day administrative tasks. The role focuses on accurate order entry, invoicing, and handling customer inquiries to ensure smooth operations.

You will gain hands-on experience in CS reporting, internal process improvements, and collaboration across teams while developing essential Excel and CRM skills in a fast-paced environment.

Qualificações

• Bachelor's or Master’s degree in a relevant field.
• Fluent English is required.
• Strong customer focus and excellent communication skills.
• Attention to detail and team collaboration required.
• Ability to work independently and in a team.
• Willingness to work in a fast-moving, high-accuracy environment.
• Basic skills in Microsoft Excel/M365; SAP/Salesforce knowledge a plus.

Responsabilidades

• Manage effective and accurate order entry, invoicing and needed follow-ups.
• Register customer complaints and follow-up.
• Run and distribute various CS reports.
• Provide support with different administrative tasks to the CS team.
• Act pro-actively to identify process and system improvements.

Conhecimentos

Fluent English

Strong customer focus

Excellent communication

Attention to detail

Team player mindset

Independent worker

Fast-paced environment

Opportunity for improvement

Basic Microsoft Excel/M365

SAP knowledge a plus

Salesforce knowledge a plus

Formação académica

Bachelor's degree

Master's degree

Ferramentas

Microsoft Excel / M365

SAP

Salesforce

Descrição da oferta de emprego

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. We are looking for: A trainee to process day-to-day activities and provide administrative support to the Customer Service NAM teamWe count on you to:

• Manage effective and accurate order entry, invoicing and needed follow-ups
• Register Customer complaint and follow-up
• Run and distribute various CS reports
• Provide support with different administrative tasks to the CS team
• Act pro-actively to identify process and system improvements

You will bring:

• Fluent English
• Strong customer focus
• Excellent communication and collaboration skills
• Attention to detail
• Ability to work independently and within a team (team player mindset)
• Ability to work in a fast moving, business intense environment, at high accuracy and speed
• Willingness to act proactively and identify opportunities for improvement
• Basic skills in Microsoft Excel / M365
• SAP and Salesforce knowledge would be a plus

You will get:

• The Portuguese annual base salary reasonably expected to be paid for this new hire is: €11,280.00 for applicants who have completed or are completing a Bachelor's degree and €12,480.00 for applicants who have completed or are completing a Master's degree.
• Training platform for all employees
• Free well-being sessions (physical and psychological)

Additional information:

• 12 month Internship
• Late Shift: from 2.00PM to 11.00PM (On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)
• Location: Lisbon, Portugal
• Hybrid working model (up to 3 times per week from home)

About Us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.