Customer Care Representative (LISA - CRD

Linde; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Linde Global Services in Porto, Portugal is seeking a Customer Care Representative (LISA - CRD) to be a key contact for automation systems strategy and standards across Linde plants.

You will handle phone and email inquiries, guide partners through LISA tools, maintain partner data, build strong relationships, and route queries to the appropriate department.

Qualifications

• French language proficiency (native or C2) required.
• Analytical mindset and problem solving skills are essential.
• Pro-active, responsive and able to work in a results oriented team.
• Able to communicate effectively by phone and email with partners/customers.
• Experience with SAP and basic Office tools is a plus.

Responsibilities

• Be the key contact for automation systems strategy and standards across Linde plants.
• Provide assistance via phone/email to partners for simple and complex queries.
• Guide partners through LISA tools as part of the role.
• Change and maintain partner data in the system.
• Ensure data received from partners is accurate and timely.
• Maintain good relationships with partners/customers and set agreements.
• Transfer queries to the appropriate department when needed.

Skills

French language proficiency (native or

Analytical

Pro-active

Phone & email communication

Team oriented

Tools

SAP

Office tools basics

Job description

Linde Global Services

Customer Care Representative (LISA - CRD)

Porto (Lionesa), Portugal | req32244

What You Will Enjoy Doing

• You will be one of the key contact partner for the automation systems strategy and standards for all Linde plants
• Provide assistance via phone/email to Partners simple and complex queries that impact the performance of the business
• Guide partners through LISA tools is part of your role
• Change and maintained partner's data on the system
• Ensure that the data received from the partner is accurately and timely maintained
• Ensure good relationship with partners/customers and set agreements
• Further you will transfer queries to the corresponding department

What Makes You Great

• Your level of French is native or C2
• Further you are analytical person
• Moreover you are pro-active, focused on responding promptly to actions
• Also able to communicate efficiently by phone and email with partners/customers
• If you have experience or knowledge in SAP and Office Tools Basic is a plus
• You are able to work in a results oriented team

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.