Customer Care Representative (LISA - CRD

Linde plc; Porto; Hybrid; EUR 14,000 - 23,000; Full time

Job summary

Linde plc is seeking a Customer Care Representative in Porto to serve as a key contact for automation systems standards across the company's plants. You will handle phone and email queries from partners, guide users through LISA tools, and ensure accurate data maintenance in our systems.

You should be analytical, proactive, and capable of clear communication with customers. Experience with SAP or MS Office is a plus, and the role is a full-time position based in Portugal.

Qualifications

• Native-level French or C2 proficiency.
• Analytical thinker with strong problem solving.
• Proactive and responsive to actions.
• Clear communication by phone and email with partners/customers.
• Experience with SAP or MS Office is a plus.

Responsibilities

• Be one of the key contact partners for the automation systems strategy and standards for all Linde plants.
• Provide assistance via phone/email to Partners to support simple and complex queries that impact the performance of the business.
• Guide partners through LISA tools as part of your role.
• Change and maintain partner's data on the system.
• Ensure that the data received from the partner is accurate and timely maintained.
• Ensure good relationship with partners/customers and set agreements.
• Transfer queries to the corresponding department.

Skills

French (native or C2)

Analytical

Proactive

Communication via phone/email

Tools

SAP

MS Office

Job description

Customer Care Representative (LISA - CRD

What you will enjoy doing

• You will be one of the key contact partner for the automation systems strategy and standards for all Linde plants
• Provide assistance via phone/email to Partners simple and complex queriesthat impact the performance of the business
• Guide partners through LISA toolsis part of your role
• Change and maintained partner's data on the system
• Ensure that the data received from the partner is accurately and timely maintained
• Ensure good relationship with partners/customers and set agreements
• Further you will transfer queries to the corresponding department

What makes you great

• Your level of French is native or C2
• Further you are analytical person
• Moreover you are pro-active, focused on responding promptly to actions
• Also able to communicate efficiently by phone and email with partners/customers
• If you have experience or knowledge in SAP and Office Tools Basic is a plus
• You are able to work in a results oriented team

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.