Team Leader CTC & CRD (m/f/d)

Linde Europe; Porto; On-site; EUR 42,000 - 62,000; Full time

Job summary

Linde Global Services in Porto, Portugal is seeking a Team Leader for Credit to Cash and CRD to guide a multi-faceted team. You will coach staff, ensure process compliance, and drive continuous improvement across Order to Cash and related workflows.

You will partner with Sales, Finance and Legal, manage KPIs, and act as escalation point while ensuring SOX compliance and service levels in a dynamic, fast-paced environment.

Qualifications

• University degree or secondary education completed.
• Experience leading teams and driving change.
• Strong analytical, communication and stakeholder management skills.
• Familiarity with SAP, Office tools and O2C processes.

Responsibilities

• Lead, coach and develop a team of Credit to Cash and CRD agents, ensuring high engagement and performance.
• Ensure processes are in place, followed and up to date; identify gaps, risks and opportunities.
• Drive continuous improvement to enhance efficiency and customer satisfaction.
• Escalation point for complex customer, partner and business issues.
• Collaborate with Sales, Customer Service, Finance, Legal and other support functions to ensure end-to-end operations.
• Monitor KPIs, service levels and ensure SOX compliance and audit standards.

Skills

Leadership

People Development

Stakeholder Management

Analytical Skills

Communication

Change Management

Cross-Functional Collaboration

Customer Operations knowledge

Education

University Degree or Secondary High School

Tools

SAP

Microsoft Office

Order to Cash

Credit Management

Accounts Receivable

Collections

SOX Compliance

Job description

Linde Global Services

Team Leader CTC & CRD (m/f/d)

Porto (Maia), Portugal | req32470

What You Will Enjoy Doing

• You will lead, coach and develop a team of Credit to Cash and CRD agents, ensuring high engagement and performance. for the French Market
• In addition, you will ensure the processes are in place, are followed and up to date. You will identify process gaps, risks, and opportunities.
• You will drive continuous improvement initiatives to enhance efficiency, customer satisfaction, and process standardization.
• You will be responsible to ensure that the team handles complaints and address them to the right department
• You are able to communicate efficiently by phone/email to Business Partners, Business Units, customers, and other Departments.
• You will build and maintain strong relationships with sales partners and key business stakeholders.
• Furthermore, you will follow team results, KPI´s and make sure that they are sustainable.
• You will act as the main point of escalation for complex customer, sales partner, and business-related issues.
• You will collaborate closely with Sales, Customer Service, Finance, Legal, and other support functions to ensure smooth end-to-end operations.
• You will ensure compliance with company policies, internal controls, SOX requirements, and audit standards.
• You will monitor workload distribution and resource planning to ensure service continuity and achievement of SLAs.
• You will support change management initiatives and ensure successful implementation of new processes and tools.

What Makes You Great

• You have University Degree or minimum Secondary High School complete
• In addition you can speak native or C2 level of French and English B2
• SAP and Microsoft Office knowledge rounds up your profile
• Experience in leadership and people development
• Demonstrated ability to lead teams through change and drive continuous improvement initiatives.
• Additionally you are a good and persuasive communicator.
• Previous experience in Order to Cash, Credit Management, Accounts Receivable, Collections, or Customer Operations modules would be considered an asset.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Proven experience in stakeholder management and cross-functional collaboration.
• Experience managing escalations and handling challenging customer or business situations.
• Experience working with KPIs, service levels, performance dashboards, and operational reporting.
• Strong organizational skills with the ability to prioritize multiple tasks in a dynamic environment.
• Customer-oriented mindset with a focus on service excellence.
• Accountability and ownership
• Collaboration and teamwork
• Continuous improvement mindset
• Conflict resolution and negotiation skills
• Results orientation
• Adaptability and resilience

Why you will love working with us

At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.