Customer Service Advisor - French Speaker (m/f/d)

Linde Europe; Porto; On-site; EUR 16,000 - 22,000; Full time

Job summary

Linde Global Services in Maia, Portugal is looking for a Customer Service Advisor who speaks French. You will handle customer queries, update data in the system, and collaborate with other Linde departments to ensure accuracy and timely information.

The role requires fluent French (C2) and English at B2, strong phone and email communication, and the ability to work in a results-oriented team. Basic SAP and Outlook knowledge is a plus, and a secondary education is the minimum requirement.

Qualifications

• Clear phone and email communication with customers on a daily basis.
• French language level C2 and English level B2 are mandatory.
• Be proactive and respond promptly to actions.
• Basic knowledge of SAP and Outlook is preferred.
• Able to work in a results-oriented team.
• Minimum required secondary school.

Responsibilities

• Resolve customer queries that impact business performance.
• Change and maintain customer data in the system.
• Ensure data from the customer or other Linde department is accurate and timely maintained.
• Maintain good relationships with customers.

Skills

Phone communication

Email communication

French (C2)

English (B2)

Team collaboration

Customer service

Education

Secondary education

Tools

SAP

Outlook

Job description

Linde Global Services

Customer Service Advisor - French Speaker (m/f/d)

Maia, Portugal | req32869

What You Will Enjoy Doing

• Resolve customer simple and complex queries that impact the performance of the business
• Change and maintain customer's data on the system
• Ensure that the data received from the customer or other Linde department is accurately and timely maintained
• Ensure good relationship with customers

What Makes You Great

• Able to communicate efficiently by phone and emails with customers daily
• C2 level of French and B2 level in English is mandatory
• Pro-active, focused on responding promptly to action
• SAP and Outlook tools basic knowledge is preferred
• Able to work in a result oriented team
• Minimum required secondary school

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.