Customer Care Representative (LISA - CRD

Linde Europe; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Linde Global Services in Porto, Portugal is seeking a Customer Care Representative (LISA - CRD). The role involves acting as a key partner for automation systems, assisting partners via phone and email, guiding them through LISA tools, and maintaining partner data with accuracy and timeliness.

Strong French proficiency and proactive, analytical mindset are requested. This is a full-time position based in Porto (Lionesa).

Qualifications

• Native or C2 level French.
• Analytical mindset.
• Pro-active and responsive to actions.
• Able to communicate effectively by phone and email with partners/customers.
• Experience with SAP and MS Office is a plus.
• Team-oriented with a results focus.

Responsibilities

• Be a key contact partner for automation systems strategy and standards across Linde plants.
• Provide assistance via phone/email for simple and complex queries impacting business performance.
• Guide partners through LISA tools.
• Change and maintain partner data in the system.
• Ensure partner data is accurate and timely.
• Maintain good relationships with partners/customers and establish agreements.
• Escalate/transfer queries to the appropriate department.

Skills

French language (native/C2)

Analytical thinking

Pro-active

Communication (phone & email)

SAP

MS Office

Team-oriented

Tools

SAP

Microsoft Office

Job description

Linde Global Services

Customer Care Representative (LISA - CRD)

Porto (Lionesa), Portugal | req32244

What You Will Enjoy Doing

• You will be one of the key contact partner for the automation systems strategy and standards for all Linde plants
• Provide assistance via phone/email to Partners simple and complex queries that impact the performance of the business
• Guide partners through LISA tools is part of your role
• Change and maintained partner's data on the system
• Ensure that the data received from the partner is accurately and timely maintained
• Ensure good relationship with partners/customers and set agreements
• Further you will transfer queries to the corresponding department

What Makes You Great

• Your level of French is native or C2
• Further you are analytical person
• Moreover you are pro-active, focused on responding promptly to actions
• Also able to communicate efficiently by phone and email with partners/customers
• If you have experience or knowledge in SAP and Office Tools Basic is a plus
• You are able to work in a results oriented team

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.