Customer Service Representative - German Speaker (m/f/d)

Linde; Porto; On-site; EUR 17,000 - 23,000; Full time

Job summary

Linde Global Services in Porto, Portugal, seeks a Customer Service Representative who speaks German to support existing and new customers. You will handle inquiries by phone and email, ensuring accurate data and contributing to the company's digital transformation.

The role involves maintaining Customer Master Data, Contract Management, and Pricing Master, plus routing complex requests to the appropriate teams.

Qualifications

• Requires minimum secondary school diploma.
• Native German with English B2 proficiency.
• Basic SAP/ERP knowledge is required.
• Customer service experience is preferred.

Responsibilities

• Provide assistance via phone, mail, and email to customers.
• Maintain data accurately and in a timely manner.
• Manage Master Data: Customer Master Data, Contract Management and Pricing Master.
• Route complex requests to appropriate sales/credit-delivery teams.

Skills

German (native)

English (B2)

Phone & email communication

Customer service experience

Education

High School diploma

Tools

SAP / ERP basics

Job description

Linde Global Services

Customer Service Representative - German Speaker (m/f/d)

Porto, Portugal | req33466

What You Will Enjoy Doing

• You will provide assistance via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business
• Ensuring that the data received from the customers is accurately and timely maintained is part of your job
• Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master
• In addition, you will manage channel requests to the appropriate person responsible for complex requests / responsible area (sales, credit to cash, delivery, etc.)

What Makes You Great

• Minimum secondary school (High School) is required for this role
• You speak German as a native language, English B2
• SAP/ERP basic knowledge is needed to fullfil this role
• You have previous experience in customer service (Front Office/ Order Entry /Back Office) - preferred
• You are able to communicate efficiently by phone and email with customers on a daily basis
• You are ready to face new challenges and contribute actively to the success of the company's digital transformation project
• You are able to gather, interpret, and use data effectively, driving digital transformation

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.