Passenger Experience Advisor (Spanish-speaking) – Airline - 1000€ Welcome Bonus

Concentrix; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

1000€ Welcome Bonus

Competitive salary + bonuses

Fully paid training

Career development opportunities

Free learning programs

Bring-a-Friend bonus

Central Lisbon location

International work environment

Job summary

Concentrix Lisbon is seeking a Passenger Experience Advisor for Spanish-speaking customers. You will handle bookings, changes, and inquiries, providing calm, accurate information to passengers in a fast-paced environment.

Join a globally connected team with paid training, a welcome bonus, and opportunities for development. Fluency in Spanish (C1) and English (B2) is required, with experience in travel or customer service.

Qualifications

• Fluent Spanish (C1) and English (B2) required.
• Minimum 6 months in Customer Service or Travel.
• Experience with GDS systems is a plus.

Responsibilities

• Handle flight bookings, changes, and cancellations.
• Assist passengers via calls and email.
• Answer questions about services and VIP/PRM.
• Resolve issues related to disruptions, delays, or cancellations.
• Provide real-time information to help passengers decide.
• Understand individual passenger needs and offer clear solutions.
• Deliver high-quality, memorable passenger experiences.
• Contribute to a positive travel experience.

Skills

Spanish (C1)

English (B2)

Customer Service

Multitasking

Tools

Amadeus

Galileo

Sabre

Job description

Passenger Experience Advisor (Spanish-speaking) – Airline - 1000€ Welcome Bonus

Ready to take off with your career in the airline industry?

Lisbon | On-Site

Passionate about travel and great customer experiences? Put your Spanish skills to work in an international airline environment in Lisbon.

Join our team and support passengers throughout their journey, from booking changes and cancellations to questions about their flights, travel services and unexpected situations.

What’s in it for you?

• Competitive salary + performance bonuses
• Fully paid training
• Real career development opportunities
• 1000€ Welcome Bonus
• Free learning and professional development programs
• Bring-a-Friend bonus opportunities
• Central location in Lisbon
• International and dynamic work environment

At Concentrix, your development matters.

Around 80% of our managers and leaders have been promoted internally.

Your Responsibilities Will Include

• Manage flight bookings, including creating, changing and cancelling reservations
• Assist passengers through inbound and outbound calls and email
• Answer questions about Flight Club, VIP services and PRM (Passengers with Reduced Mobility)
• Handle customer requests related to flight disruptions, delays and cancellations
• Provide accurate, real-time information to help passengers make informed decisions
• Listen to each passenger's situation and understand their individual needs
• Provide clear and effective solutions while maintaining a high-quality passenger experience
• Go the extra mile to create a positive and memorable customer experience

You’ll Be a Great Match If You

• Have C1 level in Spanish and B2 level in English, both written and spoken
• Are comfortable handling complex customer situations, remaining calm and focused on finding the right solution
• Can manage multiple tasks effectively in a fast-paced environment
• Have previous experience with GDS tools such as Amadeus, Galileo or Sabre – a plus
• Have at least 6 months of experience in Customer Service, Travel or Tourism

Don’t tick every box? We still encourage you to apply.

Why Concentrix?

Join a global community of 440,000+ Game-Changers across more than 70 countries.

We provide the training, support and development opportunities you need to grow your skills and build your career.

Ready to take off with your career in the airline industry?

Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.

Eligibility to work: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.