Cruise Port Operations Coordinator

Tui Blue; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Health & wellbeing support

Training days paid

Language lessons

Flexible working

WeCare & Wellbeing Hub

Job summary

Intercruises Shoreside & Port Services, a TUI-owned specialist, seeks a Port Delivery Agent in Lisbon. You will coordinate all operational activities with cruise clients, serving as the main contact at port, coordinating the work of the team, and ensuring high-quality service from planning to delivery.

Role requires being on-site at ports and hotels on operational days, with early starts and irregular schedules; strong English and Portuguese communication skills are essential, and you must have

Qualifications

• Knowledge of daily planning and operations in a holiday destination/cruise business.
• Excellent verbal and written communication in English and Portuguese.
• Ability to make decisions with autonomy and deliver proactive guest service.

Responsibilities

• Coordinate and manage all operational activities for cruise clients from planning to delivery.
• Work with other departments to ensure smooth delivery.
• Be present at port, airport and hotels on operation days as main ship contact.
• Complete invoicing and data entry accurately and on time.
• Build and maintain relationships with suppliers and update reservations.
• Liaise with ships and onboard teams to review and arrange final details per itineraries.
• Maintain regular presence at port/hotels during operational days and irregular schedules.

Skills

English language

Portuguese language

Autonomy

Communication skills

Guest service mindset

Multicultural teamwork

Job description

Intercruises Shoreside & Port Services, a TUI-owned specialist, seeks a Port Delivery Agent in Lisbon. You will coordinate all operational activities with cruise clients, serving as the main contact at port, coordinating the work of the team, and ensuring high-quality service from planning to delivery.

Role requires being on-site at ports and hotels on operational days, with early starts and irregular schedules; strong English and Portuguese communication skills are essential, and you must have