Italian Speakers - Customer Support and Sales

DE SOUSA; Portugal; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Private room

Paid training

Performance Bonus

Job summary

DE SOUSA is seeking customer support agents fluent in Italian for a role based in Portugal. Responsibilities include handling inbound requests, providing customer satisfaction, and achieving sales goals in a dynamic environment. Candidates must possess strong communication skills and the ability to work well independently and in teams.

This role offers a relocation package for international candidates, including a private room and paid training. Additional benefits include a performance bonus.

Qualifications

• Must speak full fluency in Italian.
• Ability to work independently and/or in a team.
• Good communication skills (both verbal and written).

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Aim for the highest Customer Satisfaction Survey scores.
• Deliver high-caliber customer service for post-sales requests.
• Provide inbound sales support and promote products.
• Log and follow up on orders or requests in CRM.

Skills

Fluent Italian

Problem-solving skills

Good communication skills

Ability to work independently

Job description

Note: This vacancy requires relocation to Portugal (you can work anywhere in Portugal Mainland).

Note: Portuguese Residence card, or EU passport is required for NON‑EU candidates.

World’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. We are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest. We offer an enriching, immersive and safe cruise experience.

Key Responsibilities

• Inbound calls
• Cross-sell or upsell cruises packages and associated products
• Customer support for post-booking and booking management
• Support travel agents with bookings and booking management
• Support customers with information about a range of questions like destination, boats, documentation, prices etc.
• Schedule: Monday to Sunday - 08:00 - 19:00 (8h rotational shifts)
• Days off: 2 days (rotative)

Customer Interaction & Sales Support (Alternative Path)

• Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
• 08:00 to 19:00 (Rotational shifts)
• 2 Days Off: Sunday + 1 rotational day

Requirements

• Speak full fluency in Italian.
• Ability to work independently and/or in a team.
• Problem solving skills.
• Good communication skills (both verbal and written).
• Ambitious.
• Note: Portuguese Residence card, or EU passport is required for NON‑EU candidates.

Relocation Package (Internationals only)

• Private room.
• You will have a 2 or 3 week training session that will be paid as well.

Additional Benefits

• Performance Bonus.