Cruise Ship Guest Experience Lead

Royal Caribbean Group; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Royal Caribbean Group in Lisbon seeks a Guest Services Manager to lead guest satisfaction aboard ship, elevating service standards and mentoring divisions across Hotel and Marine departments. The role emphasizes training, leadership, and recognizing team performance while balancing guest needs with operational goals.

Ideal candidates have hotelier leadership from a cruise environment, 2-3 years experience, and languages such as Spanish, Italian, Portuguese, French, or German; you will own the

Qualificações

• Background as Hotel Director/Hotel General Manager aboard a cruise ship.
• 2-3 years of hotelier experience are preferred.
• Additional languages constitute an advantage (Spanish, Italian, Portuguese, French, German).

Responsabilidades

• Lead and own an exceptional guest experience across Hotel and Marine divisions.
• Manage a team to deliver focused and extraordinary customer service.
• Monitor KPIs and guest feedback to drive improvements and compliance with policies.

Conhecimentos

Shipboard hotel GM background

Hotelier experience

Multilingual advantage

Descrição da oferta de emprego

Royal Caribbean Group in Lisbon seeks a Guest Services Manager to lead guest satisfaction aboard ship, elevating service standards and mentoring divisions across Hotel and Marine departments. The role emphasizes training, leadership, and recognizing team performance while balancing guest needs with operational goals.

Ideal candidates have hotelier leadership from a cruise environment, 2-3 years experience, and languages such as Spanish, Italian, Portuguese, French, or German; you will own the