Croatian-Speaking Customer Support (Relocation Included)

Mercier Consultancy MD; Portugal; Presencial; EUR 17 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Multicultural environment

Resumo da oferta

Mercier Consultancy Group is seeking a Croatian Speaking Customer Support Specialist willing to relocate to Bulgaria. The role includes full relocation support, training, health insurance, and a monthly salary with bonus potential.

Ideal candidates will be fluent in Croatian and English, have customer-facing experience, and a proactive, problem-solving mindset. Join a multicultural team and contribute to top-tier support while advancing your international career within a leading BPO and

Qualificações

• Native or fluent Croatian (spoken and written).
• EU passport is mandatory for this role.
• Professional fluency in English for international office.
• Experience in customer-facing roles, ideally in support services.

Responsabilidades

• Deliver omnichannel support to Croatian-speaking customers (phone, email, chat).
• Resolve inquiries with high customer satisfaction.
• Maintain knowledge of products and services for accurate troubleshooting.
• Document interactions in CRM for continuity.
• Collaborate with cross-functional teams to identify recurring issues.
• Meet performance targets and quality standards.

Conhecimentos

Croatian language

English fluency

Customer support

Problem solving

Ferramentas

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Croatian Speaking Customer Support Specialist willing to relocate to Bulgaria. The role includes full relocation support, training, health insurance, and a monthly salary with bonus potential.

Ideal candidates will be fluent in Croatian and English, have customer-facing experience, and a proactive, problem-solving mindset. Join a multicultural team and contribute to top-tier support while advancing your international career within a leading BPO and