Croatian-Speaking Customer Support Agent - Relocation

Mercier Consultancy Group; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Professional training

Private health insurance

Relocation package

Performance bonus

Modern office

Career growth

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent in Sofia, Bulgaria. You will act as the main contact for clients, resolving inquiries via phone, email, and live chat, delivering high-quality support in Croatian, with clear documentation in the CRM and collaboration across departments.

The role requires native Croatian and English for internal use, with a fully paid relocation package and ongoing professional development opportunities offered by the company.

Qualifications

• Native or fluent Croatian (spoken and written).
• English fluency for internal communication and training.
• Experience in customer support is advantageous.

Responsibilities

• Act as the primary contact for clients, delivering professional assistance.
• Resolve inquiries via phone, email, and live chat while maintaining high quality.
• Provide accurate and timely information in Croatian.
• Document all interactions in the CRM with precision.
• Collaborate with internal departments to troubleshoot issues and improve workflows.
• Stay updated on product developments and policies to provide expert support.
• Demonstrate empathy, patience, and problem-solving in every interaction.

Skills

Croatian language

English language

Customer service

Phone support

Communication

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent in Sofia, Bulgaria. You will act as the main contact for clients, resolving inquiries via phone, email, and live chat, delivering high-quality support in Croatian, with clear documentation in the CRM and collaboration across departments.

The role requires native Croatian and English for internal use, with a fully paid relocation package and ongoing professional development opportunities offered by the company.