Credit to Cash Advisor (m/f/d)

Linde PLC; Porto; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Linde plc is seeking a Collections specialist to manage a portfolio of clients in Portugal. The role focuses on proactive collections, building payment discipline and assessing creditworthiness for payments and deliveries. You will work with SAP/ERP tools to support reconciliation and resolutions, while handling complex credit issues as needed.

Fluency in Portuguese is required; English is a plus. This is a full-time position based in Porto with standard hours and a strong emphasis on compliance

Qualifications

• Minimum high school education required.
• Strong daily communication with customers via phone and email.
• Excellent communication, conflict resolution, and stress management.
• Portuguese native speaker; English is a plus.
• Experience in credit to cash collections.
• Basic SAP/ERP knowledge.

Responsibilities

• Proactively handle collection cases within a portfolio of clients, ensuring adherence to company policies and procedures.
• Build relationships with customers to foster good payment behavior.
• Analyze and decide on customer creditworthiness for payments and deliveries.
• Ensure proper financial measures for collections.
• Advise on reconciliation and handling under/over payments.
• Handle complex credit management issues when required by Front Offices.

Skills

Phone & email communication

Communication skills

Conflict resolution

Stress resilience

Analytical skills

Negotiation skills

Portuguese fluency

English helpful

Excel skills

Education

High School diploma

Tools

SAP/ERP

Job description

• You will proactively handle collection cases within a portfolio of clients, being responsible and accountable for the collection process within that portfolio based on policies and procedures established by the company
• Building a relationship with customers which leads to good payment behavior is part of your job
• You analyze and decide on the creditworthiness of customers (for payments and deliveries) based on internal and external information, defined policies and procedures
• Further you will ensure proper financial measures for collections
• Advising on reconciliation and under/over payments is required
• In addition you own more complex credit management issues when required from the Front Offices

What makes you great

• You have minimum secondary school (High School)
• Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.) is required
• Excellent communication skills, conflict resolution orientation and stress resistance
• Fluency in Portuguese as a native language, English is a plus
• You have previous experience in credit to cash collections
• SAP/ERP basic knowledge (preferred)
• You have analytical and negotiation skills
• Excel knowledge (Pivot Tables, Formulas (vlookups, conditionals etc) is required for this role

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 08:00 hrs till 17:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.