Credit & Collection Representative - French Speaker (m/f/d)

Linde Europe; Porto; On-site; EUR 24,000 - 32,000; Full time

Job summary

Linde Global Services is seeking a Credit & Collection Representative fluent in French to manage debt collection and customer inquiries from Porto (Maia), Portugal. You will handle email requests, communicate payment options, and verify invoices, while coordinating with back office for addresses, credit limits, and pricing updates.

The role requires French native proficiency and English at B2 level, with 3+ years in customer service.

Qualifications

• Minimum required Secondary school (High School)
• University degree preferred
• Fluent in French and English (B2)
• 3+ years customer service experience
• Basic SAP/ERP/Salesforce knowledge
• Excel knowledge (Pivot Tables, Formulas, VLOOKUPs) advantageous
• Proactive and detail oriented

Responsibilities

• Collect debt and manage incoming requests via email.
• Inform customers and provide payment solutions.
• Check invoices and customer requests for accuracy.
• Coordinate with Back Office and credit teams on addresses, credit limits, and prices.

Skills

French (native)

English (B2)

Customer service experience

Attention to detail

Proactive

Education

Secondary school

University degree

Tools

SAP

ERP

Salesforce

Excel

Job description

Linde Global Services

Credit & Collection Representative - French Speaker (m/f/d)

Porto (Maia), Portugal | req34371

What You Will Enjoy Doing

• You are responsible to collect debt, receive and process incoming requests via email.
• Further you have to inform /provide solutions to the customer regarding payments.
• Check incorrect customer request and invoice if required
• Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices

What Makes You Great

• Minimum required Secondary school (High School) is required for this role
• You have a University Degree (Preferable)
• You speak French at a native level and English level B2 (mandatory)
• Customer Service experience (customer support, handling customer complaints) with a minimum of 3 year
• SAP/ERP/Salesforce basic knowledge preferred
• You have Excel Knowledge (Pivot Tables, Formulas, vlookups, conditionals, etc. (preferable)
• You are proactive and focused on responding promptly to actions
• In addition you are data accurate and detail oriented

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 07:00 hrs till 16:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.