Credit Risk Analyst I: Collections & Cash Flow

Deel; Portugal; Remote; EUR 38,000 - 62,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible office membership via IWG

Diversity and inclusion

Job summary

Deel is seeking a Credit Risk Analyst I to be the first line of defence in our collections process. You will handle high-volume daily tasks, support a Credit Risk Analyst II, and help maintain cash flow and clear account visibility across global clients.

You'll join a fast-paced, growth-driven SaaS company with a flexible, international work environment and a commitment to inclusion. Proficiency in Excel and CRM tools will help you excel in this role.

Qualifications

• 1+ years’ experience in Finance, AR, or customer-facing operations (collections experience desirable).
• Strong organisational skills with ability to manage high-volume workflows.
• Excellent communication skills (verbal and written).
• Comfort working in a global, fast-paced start-up environment.
• Proficiency in Excel/Sheets and ability to learn new tools quickly.

Responsibilities

• Run daily collections workflow: emails, reminders, callbacks, remittance gathering.
• Act as first touchpoint with client POCs, documenting all interactions.
• Accurately log notes, update tags, and schedule callbacks in Workbench/Zendesk.
• Escalate accounts to Credit Risk Analyst II when needed.
• Support Credit Risk Analyst II in preparing escalation cases.
• Ensure clean handovers and timely communication during PTO coverage.
• Maintain SLA performance across Jira, Zendesk, and Workbench queues.

Skills

Finance experience

Customer-facing operations

Excel/Sheets

Tools

Zendesk

Workbench

Jira

Job description

Deel is seeking a Credit Risk Analyst I to be the first line of defence in our collections process. You will handle high-volume daily tasks, support a Credit Risk Analyst II, and help maintain cash flow and clear account visibility across global clients.

You'll join a fast-paced, growth-driven SaaS company with a flexible, international work environment and a commitment to inclusion. Proficiency in Excel and CRM tools will help you excel in this role.