Contract Support Associate - Lisboa

CBRE Group, Inc.; Almada; On-site; EUR 18,000 - 28,000; Full time

Job summary

CBRE Group, Inc. seeks a Contract Support Associate to deliver exceptional client service and administrative support within a large Business Unit, Facility, or Account.

You will manage contract scope, billing processes, and vendor coordination to ensure timely, accurate service delivery. You will analyze data, support HSE requirements, and help drive cost-saving opportunities across the account while maintaining documentation in corporate systems.

Qualifications

• High School Diploma or GED required with 3-4 years of related experience.
• Broad understanding of processes, procedures and concepts within the role.
• Ability to convey complex content clearly and concisely.
• Strong Microsoft Office skills (Word, Excel, Outlook, etc.).
• Excellent organizational abilities and analytical thinking.
• Ability to compute percentages, discounts and markups.

Responsibilities

• Respond to client inquiries and concerns and ensure timely service delivery and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Be a financial and operational systems champion.
• Suggest cost-saving opportunities to maximize savings targets.
• Coordinate and onboard vendors for reactive and planned work and manage sub-contractor paperwork.
• Review invoices and ensure accurate cost centre coding.
• Coordinate billing applications, margins, and invoices to clients.
• Work with site teams and head office on quotations and purchase orders.
• Review and approve maintenance invoices and projects per agreements.
• Deliver monthly reporting support on Contract and BU Reviews.
• Assist with HSE reporting and promote a safe work environment.
• Maintain QHSE documentation and data in company systems.
• Gather and analyze data to solve problems and improve processes.

Skills

MS Office

Advanced math

Communication skills

Organizational skills

Data analysis

Education

High School Diploma or GED

Job description

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost‐saving opportunities to maximize customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub‐contractor paperwork. Review processed invoices and ensure accurate cost centre coding.

Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews.

Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

High School Diploma or GED with 3‐4 years of job‐related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In‐depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organisational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.