Conseiller Support Client / Customer Support Advisor – French & English

JoB Training & Coaching; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Paid professional training

International environment

Career progression opportunities

Supportive leadership structure

Job summary

JoB Training & Coaching is seeking Customer Support Advisors fluent in French and English to join a professional customer operations environment. You will manage inquiries related to services and platforms, resolve issues, and represent high standards of professionalism and empathy.

In this full-time role, you will handle multi-channel communications, document interactions, and work with quality teams to meet service levels.

Qualifications

• Fluent in French and English, written and spoken.
• Customer-oriented with a professional demeanor.
• Able to thrive in fast-paced environments and handle multiple tasks.
• Relevant experience is a plus but strong communication skills are essential.

Responsibilities

• Handle inbound and outbound customer communications across phone, email, and chat.
• Identify customer needs, provide accurate information, and resolve issues to ensure satisfaction.
• Manage service requests, account inquiries, and technical or functional questions per procedures.
• Document interactions accurately for traceability and service continuity.
• Collaborate with quality teams and supervisors, and participate in training sessions.
• Meet defined service level goals, quality targets, and productivity benchmarks.

Skills

Communication

Problem-solving

Emotional intelligence

Digital literacy

Time management

Quality awareness

Team collaboration

Job description

We are seeking Customer Support Advisors fluent in French and English to join a professional customer operations environment. This role is ideal for individuals who enjoy communication, problem-solving, and delivering consistent service excellence.

As a Customer Support Advisor, you will manage customer interactions related to services, platforms, or consumer solutions. You will support customers throughout their journey, resolve issues efficiently, and represent high standards of professionalism and empathy.

You will operate within structured workflows while maintaining a personalized and solution-oriented approach to each interaction.

Key Responsibilities

You will handle inbound and outbound customer communications across various channels including phone, email, and chat.

You will identify customer needs, provide accurate information, and resolve issues efficiently while ensuring customer satisfaction.

You will manage service requests, account inquiries, and technical or functional questions according to defined procedures.

You will document all interactions accurately, ensuring traceability, compliance, and service continuity.

You will collaborate with quality teams and supervisors, participate in training sessions, and contribute to service improvement initiatives.

You will meet defined service level goals, quality targets, and productivity benchmarks.

Candidate Profile

You are fluent in French and English and confident communicating with a wide variety of customer profiles.

You are customer-oriented, reliable, and motivated to deliver quality service.

You are comfortable working in fast-paced environments, handling multiple tasks, and adapting to changing processes.

Previous customer support or service experience is an advantage, but strong communication skills and motivation are equally valued.

Professional Skills

• Advanced verbal and written communication
• Problem-solving and critical thinking
• Emotional intelligence
• Digital literacy
• Time management
• Service quality awareness
• Team collaboration

Training and Onboarding

You will receive structured paid training covering systems, workflows, communication best practices, and quality standards.

Ongoing coaching, development sessions, and performance feedback will support your long-term growth.

Career Development

Career opportunities include senior advisor, quality specialist, trainer, workforce support, or leadership roles.

Work Environment

You will work in a professional, multicultural, and people-centered environment focused on excellence, development, and collaboration.

What We Offer

• Full-time employment
• Paid professional training
• International environment
• Career progression opportunities
• Supportive leadership structure