French Speaker Customer Specialist

Nomadify; Braga; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus up to 2500 EUR

Relocation support

Descripción de la vacante

Nomadify is seeking a customer support specialist to assist French-speaking clients from Braga/Portugal. You will handle inquiries by phone, email and chat, delivering timely, accurate assistance in line with SLAs and maintaining high satisfaction scores.

You will document interactions in CRM, escalate complex issues, and contribute to ongoing process improvements. Relocation and on-site work are possible, with a competitive salary, signing bonus up to 2500 EUR, and structured onboarding in a

Formación

• Native or near-native fluency in French (spoken and written).
• Good command of English for internal communication.
• Experience in customer service or contact center preferred.
• Strong problem-solving and communication skills.
• Ability to work in a KPI-driven environment.
• High level of professionalism and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for French-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Conocimientos

French fluency

English proficiency

Customer service experience

Problem-solving

Communication skills

KPI-driven environment

Professionalism

Herramientas

CRM software

Descripción del empleo

Key Responsibilities

Serve as the primary point of contact for French-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in French (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country