French-Speaking Customer Service Specialist

Lingonova; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Corporate Perks

Training

Job summary

Lingo-nova in Braga, Portugal is seeking a French-speaking Customer Service Specialist to support a leading European consumer credit platform. This on-site role focuses on helping customers with personal loans and financing goals.

You will handle inbound inquiries from French clients about credit accounts, guide customers to financing options, and ensure compliance and data privacy. The position offers a 6-month contract with a local salary package and on-site equipment.

Qualifications

• Native or high-proficiency French required.
• On-site in Braga, Portugal required.
• Strong interpersonal and listening skills.
• Attention to detail when handling customer data.

Responsibilities

• Handle inbound phone inquiries from French clients about active credit accounts and loan applications.
• Advise customers on financing options aligned to their needs.
• Build long-lasting client relationships with trust and clarity.
• Capitalize on cross-selling and opportunities during interactions.
• Ensure regulatory compliance and data privacy in all processes.

Skills

French fluency

On-site Braga presence

Interpersonal skills

Active listening

Attention to detail

Job description

French-Speaking Customer Service Specialist

Industry: Fintech & Financial Services

Location: Braga, Portugal (On-Site)

Work Model: On-Site (Braga Office)

Contract Type: 6-Month Contract

Schedule: Monday to Friday (07:00 – 19:00 shifts) + Saturdays (08:00 – 15:00) | Sunday + 1 Rotational Day Off

Gross Salary: Competitive local salary package

Benefits: Corporate Perks & Training

Relocation: Not offered (Local candidates in/near Braga only)

Role Overview

Ready to launch your career in financial services and consumer financing? Join our dynamic on-site team in Braga as a French-Speaking Customer Specialist for a leading European consumer credit platform! Help customers realize their life projects, personal loans, and financing goals with expert advice.

Key Responsibilities

• Handle inbound phone inquiries from French clients concerning active credit accounts and new loan applications.
• Analyze individual financial project needs and guide customers toward personalized financing options.
• Cultivate high-value, long-lasting client relationships grounded in trust, clarity, and relational excellence.
• Capitalize on cross-selling and commercial opportunities during customer interactions.
• Ensure full regulatory compliance, data privacy, and precise file management according to financial standards.

Requirements & Qualifications

• Native or C2-level fluency in French.
• Must live in or very near Braga, Portugal (Strict on-site requirement).
• Strong interpersonal skills, financial empathy, and active listening capabilities.
• Rigor, integrity, and attention to detail when managing customer data and financial files.
• Previous experience in banking, insurance, credit, or customer support is a plus.

Work Logistics

• Equipment: Provided on-site at the Braga location.