Cloud Support Infrastructure Administrator

Caixa Mágica Software; Portugal; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Training in latest technologies

Team events and company outings

Coffee, fruits and snacks

Resumo da oferta

Caixa Mágica Software is seeking an experienced Application Support professional to manage incidents, service requests and 24/7 on-call rotations for Data platform applications.

Role emphasizes Linux, scripting, and automation with Ansible/Terraform, plus cloud experience in IBM Cloud/AWS/Azure. DR/live play activities integration and service quality improvements in a banking environment are key.

Qualificações

• Master's degree in computer science or computer engineering.
• 5+ years of IT Operations or Software Engineering experience.
• At least 2+ years hands-on experience with a Cloud provider (IBM/AWS/Azure/Google).
• At least 2+ years hands-on experience with Ansible/Docker.
• Experience with Red Hat Enterprise Linux Automation with Ansible (RH294) and DO374 is a plus.
• English is mandatory.

Responsabilidades

• Provide Application Production support for Data platform applications and tools.
• Capability to analyze system / middleware / application logs and identify potential issues.
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments.
• Assist & train other ops profiles on Ansible, Docker and Kubernetes.
• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests.
• Review and create application Support knowledge articles.
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays).
• Participate and support bank's DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes.
• Risk Mitigation - By enforcing production-readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
• Customer Confidence - High-availability services and transparent communication to develop the relationship with Wealth Management Business.
• Team player & collaborator - Close partnership with development team members and other APS team members globally to manage a stable production platform for the business

Conhecimentos

Linux

Shell scripting

Python

CI/CD

Kubernetes

Docker

Ansible

Terraform

Cloud platforms

ITIL

English

Formação académica

Master's degree in Computer Science or Engineering

Ferramentas

Jenkins

Travis CI

Concourse

Ansible

Terraform

Docker

Kubernetes

Red Hat Enterprise Linux

Descrição da oferta de emprego

This position is created to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank's DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.

What will you do?

• Provide Application Production support for Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s
• Escalate timely to the divisional lead on possible risks, escalation matters and management issues
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)
• Participate and support bank's DR/Live play activities
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes
• Risk Mitigation - By enforcing production-readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk
• Customer Confidence - High-availability services and transparent communication to develop the relationship with Wealth Management Business
• Team player & collaborator - Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What are we looking for?

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, T+P240ravis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• Experience with ITIL Practices
• Master's degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands‑on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands‑on experience Ansible/Docker
• Experience with Red Hat Enterprise Linux Automation with Ansible (RH294)
• Experience with Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)
• English is mandatory

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.