Application Production Support

Caixa Mágica Software; Viseu; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Tech equipment provided

Health and life insurance

Team events and training

Resumo da oferta

Caixa Mágica Software in Portugal seeks an Application Production Support specialist to provide level 2 technical support, ensure smooth batch execution, and maintain high availability of applications. You will resolve incidents, monitor performance, and coordinate with infrastructure teams across the stack.

The role emphasizes proactive monitoring, timely incident communication, and collaboration to deliver production changes while supporting project deliveries in a dynamic team environment.

Qualificações

• Oracle Server Windows / IIS administration and Linux/Unix administration.
• Java application servers like IBM WebSphere or Apache Tomcat.
• Java/.NET applications.
• Scripting languages such as Python, Groovy, Bash, PowerShell.

Responsabilidades

• Coordinate with Level3, Infra or ADM Teams for quicker resolution of issues/incidents while ensuring timely communications to end users.
• Pro-actively monitor, manage and improve availability and performance of production environments from presentation and application layers to middleware and databases.
• Monitor recurrent incidents and perform problem management to ensure permanent fixes with IT partners.
• Ensure timely delivery of changes in staging and production ecosystems as per the schedule.
• Adopt standard tools and industrialize monitoring and release management to reduce manual interventions.

Conhecimentos

Communication skills

English proficiency

Teamwork

Proactivity

Incident management

Problem management

Monitoring

Troubleshooting

Batch scheduling

Ferramentas

IBM WebSphere

Apache Tomcat

Windows IIS

Linux/Unix administration

Descrição da oferta de emprego

Overview: The Digital Platform APS Team is looking for dynamic and highly motivated individuals for the role of Application Production Support. The person will be responsible to provide level 2 technical support. The role will be challenging and will involve high level of commitment and pro-activeness to maintain the system availability of the applications. The role will mainly focus on the technical support along with an opportunity to contribute to project deliveries of in-scope application. The role demands the monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various type and nature, ranging from simple application error or the infrastructure issue related to server crash. The main responsibility will be to support end users and provide after care support by resolving incidents whilst leveraging on the systems technical architecture knowledge. Provide technical support by ensuring the smooth execution of batches, delivering the production change, manage Incidents and problem within the in-scope applications. The role also needs to ensure high availability of the application.

What will you do?

Coordinate with Level3, Infra or ADM Teams as applicable for quicker resolution of issues/incidents whilst ensuring the timely communications to end users. Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases with the help of provided tools. Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners. Ensuring the timely delivery of change in staging and production ecosystem as per the agreed schedule. Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.G leveraging enterprise batch scheduling and enterprise monitoring tools.

What are we looking for?

Oracle Server Windows / IIS administration & Linux/Unix administration Java application servers like IBM Web Sphere or Apache Tomcat Java /. NET applications Scripting languages such as Python, Groovy, Bash, Power Shell English Expert Good communication skills and teamworking Proactivity Ability to collaborate / Teamwork Ability to manage priorities, incidents and problems Ability to share knowledge

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.