Cloud SaaS Support Engineer (Tier 2-3) — AI Security

Check Point Software; Lisboa; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Check Point Software is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team in Lisbon. You will troubleshoot complex cloud SaaS issues, lead live troubleshooting sessions with customers, and collaborate with developers and cyber teams to meet ambitious goals.

The role requires strong English communication, experience with AI-assisted tools, and a proactive, team-oriented mindset.

Competenze

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and lead live troubleshooting sessions.
• Relevant Cloud & SaaS experience (AWS, Azure, GCP).
• Experience in debugging distributed systems.
• Experience scripting in Bash or Python.
• High level written and spoken English.
• Experience with AI-assisted tools.
• A multitasker, hands-on problem-solver and process-oriented.

Mansioni

• Troubleshoot and fix issues on complex cloud SaaS systems.
• Establish, manage and improve support know-how and resolution capabilities.
• Collaborate with customers and respond to tickets within SLA.
• Work with development and cyber teams to meet ambitious goals.

Conoscenze

Cloud SaaS

External customers

Live troubleshooting

Bash/Python scripts

English proficiency

AI-assisted tools

Multitasker

Team player

Strumenti

Salesforce

Atlassian

Kubernetes

Elasticsearch

Git

Descrizione del lavoro

Check Point Software is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team in Lisbon. You will troubleshoot complex cloud SaaS issues, lead live troubleshooting sessions with customers, and collaborate with developers and cyber teams to meet ambitious goals.

The role requires strong English communication, experience with AI-assisted tools, and a proactive, team-oriented mindset.