Technical Support Engineer (Cloud SaaS Platform )

Check Point Software; Lisboa; On-site; EUR 40,000 - 65,000; Full time

Job summary

Check Point Software is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team in Lisbon. You will troubleshoot complex cloud SaaS issues, lead live troubleshooting sessions with customers, and collaborate with developers and cyber teams to meet ambitious goals.

The role requires strong English communication, experience with AI-assisted tools, and a proactive, team-oriented mindset.

Qualifications

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and lead live troubleshooting sessions.
• Relevant Cloud & SaaS experience (AWS, Azure, GCP).
• Experience in debugging distributed systems.
• Experience scripting in Bash or Python.
• High level written and spoken English.
• Experience with AI-assisted tools.
• A multitasker, hands-on problem-solver and process-oriented.

Responsibilities

• Troubleshoot and fix issues on complex cloud SaaS systems.
• Establish, manage and improve support know-how and resolution capabilities.
• Collaborate with customers and respond to tickets within SLA.
• Work with development and cyber teams to meet ambitious goals.

Skills

Cloud SaaS

External customers

Live troubleshooting

Bash/Python scripts

English proficiency

AI-assisted tools

Multitasker

Team player

Tools

Salesforce

Atlassian

Kubernetes

Elasticsearch

Git

Job description

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Why Join Us?

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Key Responsibilities

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a **Technical Support Engineer - Tier 2-3** to join the Check Point Exposure Management team. You will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.

Major Responsibilities

• Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers and respond to customer tickets and escalations within SLA.
• Work closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.

Qualifications

Desired Background

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and be able to lead live troubleshooting sessions.
• Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python.
• High level of both spoken and written English - must.
• Experience using or integrating AI-assisted tools - must
• A multitasker, hands-on problem-solver, and process-oriented.
• Fast learner and passionate about adopting AI at high level and new technologies.
• A team player who is eager to learn new methods and develop themselves and their team.
• Excellent troubleshooting and diagnosis capabilities.

Advantage

• Experience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.
• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)