Technical Support Engineer (Cloud SaaS Platform )

Check Point Software; Lisboa; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Check Point Software in Lisbon is seeking a Technical Support Engineer – Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact directly with customers and developers.

The role requires 5+ years in cloud SaaS support, experience with external customers, scripting ability, and strong English; familiarity with AI-assisted tools is a plus. You will collaborate across cross-functional teams to achieve strategic goals.

Formación

• 5+ years of experience in Cloud SaaS Platform Tier 2/3 support.
• Experience leading live troubleshooting with external customers.
• Experience in Cloud & SaaS environments (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python.
• High level of both spoken and written English.
• Experience using AI-assisted tools.

Responsabilidades

• Troubleshoot and fix technical issues on complex cloud SaaS systems.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers and respond to tickets and escalations within SLA.
• Work closely with development and cyber teams to meet ambitious goals.

Conocimientos

Cloud SaaS experience

Tier 2/3 support

Customer engagement

English proficiency

AI tools usage

Troubleshooting

Team collaboration

Fast learner

Herramientas

AWS

Azure

GCP

Kubernetes

Bash

Python

Descripción del empleo

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Technical Support Engineer - Tier 2-3 to join the Check Point Exposure Management team.

You will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.

Major Responsibilities

Your role will include the following responsibilities:

• Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers and respond to customer tickets and escalations within SLA.
• Work closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.

Qualifications

Desired Background

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and be able to lead live troubleshooting sessions.
• Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python.
• High level of both spoken and written English - must.
• Experience using or integrating AI-assisted tools - must
• A multitasker, hands-on problem-solver, and process-oriented.
• Fast learner and passionate about adopting AI at high level and new technologies.
• A team player who is eager to learn new methods and develop themselves and their team.
• Excellent troubleshooting and diagnosis capabilities.

Advantage

• Experience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.
• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)