Senior Cloud SaaS Support Engineer (Tier 2-3)

Check Point Software Technologies; Lisboa; On-site; EUR 42,000 - 62,000; Full time

Job summary

Check Point Software Technologies in Lisbon, Portugal, is seeking a Technical Support Engineer - Tier 2-3 for the Exposure Management team. You will troubleshoot complex cloud SaaS issues, collaborate with development and cyber teams, and help improve our product through direct customer interactions.

Ideal candidates have 5+ years in Cloud SaaS support, strong English skills, and experience with Bash/Python scripting, AI-assisted tools, and AWS/Azure/GCP platforms.

Qualifications

• 5+ years of Cloud SaaS Platform experience in Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and leading live troubleshooting sessions.
• Experience in Cloud & SaaS environments (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience scripting in Bash/Python.
• High level of English - must.
• Experience using or integrating AI-assisted tools - must.

Responsibilities

• Troubleshoot and fix technical issues on complex cloud SaaS systems.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate with customers and respond to tickets and escalations within SLA.
• Work with development, cyber, and other teams to meet ambitious goals.

Skills

Cloud SaaS Platform

External customer support

Bash

Python

English proficiency

AI tools familiarity

Tools

AWS

Azure

GCP

Job description

Check Point Software Technologies in Lisbon, Portugal, is seeking a Technical Support Engineer - Tier 2-3 for the Exposure Management team. You will troubleshoot complex cloud SaaS issues, collaborate with development and cyber teams, and help improve our product through direct customer interactions.

Ideal candidates have 5+ years in Cloud SaaS support, strong English skills, and experience with Bash/Python scripting, AI-assisted tools, and AWS/Azure/GCP platforms.