AI-Enhanced Cloud SaaS Support Engineer (Tier 2-3)

Check Point Software

Lisboa

On-site

EUR 40,000 - 70,000

Full time

25 hours ago

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Job summary

Check Point Software in Lisbon is seeking a Technical Support Engineer – Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact directly with customers and developers.

The role requires 5+ years in cloud SaaS support, experience with external customers, scripting ability, and strong English; familiarity with AI-assisted tools is a plus. You will collaborate across cross-functional teams to achieve strategic goals.

Qualifications

5+ years of experience in Cloud SaaS Platform Tier 2/3 support.
Experience leading live troubleshooting with external customers.
Experience in Cloud & SaaS environments (AWS, Azure, GCP).
Experience in troubleshooting and debugging distributed systems.
Experience writing scripts in Bash/Python.
High level of both spoken and written English.
Experience using AI-assisted tools.

Responsibilities

Troubleshoot and fix technical issues on complex cloud SaaS systems.
Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
Collaborate closely with external Customers and respond to tickets and escalations within SLA.
Work closely with development and cyber teams to meet ambitious goals.