Senior Cloud SaaS Support Engineer

Mwdn; Lisboa; On-site; EUR 52,000 - 95,000; Full time

Benefits offered by this job

29 days PTO

10 paid recovery days

Free English classes

Dedicated HR support

Full legal and financial support for w

Job summary

MWDN is seeking a seasoned Tier 2/3 Technical Support engineer for Cloud SaaS products. You will engage directly with enterprise customers, troubleshoot REST APIs and distributed systems, and work with AWS/Azure/GCP environments to maintain service reliability.

This role emphasizes strong English communication, fast learning, and collaboration with Engineering, Product, Cyber, and other teams. As part of our cybersecurity-focused client ecosystem backed by Check Point, you will contribute to

Qualifications

• 5+ years experience in Tier 2/3 Technical Support for Cloud SaaS.
• Experience with enterprise (B2B) customers in a technical support role.
• Hands-on troubleshooting of REST APIs, SaaS platforms, and distributed systems.
• Experience with public cloud platforms (AWS, Azure, GCP).
• Scripting in Bash and/or Python.
• Excellent spoken and written English.
• Experience using AI in daily workflows.
• Strong troubleshooting, analytical and diagnostic skills.

Responsibilities

• Respond to support tickets and escalations within SLA.
• Troubleshoot REST APIs, SaaS platforms, and distributed systems.
• Collaborate with Engineering, Product, Cyber, and cross-functional teams.
• Lead technical investigations and drive issues to resolution.
• Explain technical concepts clearly to customers.

Skills

REST APIs

SaaS platforms

Public cloud (AWS/Azure/GCP)

Bash / Python scripting

English proficiency

AI in workflows

Troubleshooting

Customer communication

Multitasking / fast learner

Team collaboration

Tools

Salesforce

Jira / Confluence

Kubernetes

Elasticsearch

Git

Job description

MWDN is seeking a seasoned Tier 2/3 Technical Support engineer for Cloud SaaS products. You will engage directly with enterprise customers, troubleshoot REST APIs and distributed systems, and work with AWS/Azure/GCP environments to maintain service reliability.

This role emphasizes strong English communication, fast learning, and collaboration with Engineering, Product, Cyber, and other teams. As part of our cybersecurity-focused client ecosystem backed by Check Point, you will contribute to