Bilingual Customer Support Agent - Catalan & English, Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid training and onboarding

Supportive team leader

Career development paths

Friendly multicultural environment

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives to join a multilingual team supporting an international client. Fluency in Catalan and English is essential and will be used daily to assist customers.

This on-site role offers paid onboarding, a supportive team leader, clear progression, and a multicultural working environment. Rotating 24/7 shifts apply, with two days off in a rotation.

Qualifications

• Fluent level in Catalan and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

Catalan

English

Description du poste

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives to join a multilingual team supporting an international client. Fluency in Catalan and English is essential and will be used daily to assist customers.

This on-site role offers paid onboarding, a supportive team leader, clear progression, and a multicultural working environment. Rotating 24/7 shifts apply, with two days off in a rotation.