Call Center Agent - Temporary

E25 Portugal Lda; Lisboa; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Continuous training

100% telework

Job summary

UPS is hiring a customer service telephone agent in Portugal to be the new point of contact for our customers. You will answer calls, provide accurate information, resolve incidents per guidelines, and offer UPS products while attracting new customers.

The role offers 100% telework, a competitive salary, ongoing training, and opportunities for growth. English and Portuguese are essential; additional languages are a plus. 12th grade education suffices. 08:30–16:30 work hours.

Qualifications

• English and Portuguese proficiency required.
• Additional languages are valued.
• Basic computer literacy is expected.

Responsibilities

• Answer customer phone calls and provide accurate information.
• Understand and resolve incidents per guidelines.
• Promote UPS products and attract new customers.
• Explain actions and commitments and follow security guidelines.

Skills

English & Portuguese

Additional languages a plus

Computer basics

Education

12th grade

Tools

Computer basics

Job description

Job Description

You are the new point of contact for our current and potential customers.

The telephone agent will manage our customers' telephone calls, providing accurate information.

It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

What would your day-to-day life be like?

Answering customer phone calls.

Provide customers with accurate and complete information.

Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.

Explain actions and commitments.

Follow security guidelines to protect our customers' data.

What do we offer?

• Competitive salary
• Varied work with the possibility of growth
• Continuous training
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese.
• Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 08.30am to 16.30pm

How We Recruit

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance.

We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job‑related criteria.

We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.

A little about our business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world.

We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.

Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Employee Type: Seasonal (Seasonal) UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.