Call Center Agent - Temporary

UPS; Loures; À distance; EUR 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Salário competitivo

Regime 100% teletrabalho

Treinamento contínuo

Résumé du poste

A UPS procura um(a) agente de atendimento ao cliente para atuar como ponto de contato com clientes atuais e potenciais, gerindo chamadas, fornecendo informações precisas e resolvendo incidentes com profissionalismo. O(a) candidato(a) oferecerá produtos UPS quando solicitado e atrairá novos clientes.

É exigida fluência em inglês e português, com disponibilidade para trabalhar das 11:00 às 19:00. O regime de trabalho é 100% remoto, com oportunidades de crescimento e formação contínua.

Qualifications

• Conhecimento básico de atendimento ao cliente.
• Capacidade de comunicação clara em inglês e português.
• Disponibilidade para trabalhar das 11:00 às 19:00.

Responsabilités

• Atender chamadas de clientes.
• Fornecer informações precisas aos clientes.
• Resolver incidentes de acordo com as diretrizes e oferecer novos produtos UPS.
• Explicar ações e compromissos.
• Seguir diretrizes de segurança para proteger dados dos clientes.

Connaissances

Inglês fluente

Português fluente

Boa comunicação

Formation

Ensino médio completo

Outils

CRM

Microsoft Office

Description du poste

Descripción De Puesto

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

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Descripción De Puesto

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

What would your day-to-day life be like?

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

What do we offer?

• Competitive salary
• Varied work with the possibility of growth
• Continuous training
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 19.00pm

How We Recruit

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.

A Little About Our Business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Tipo De Empleado

Por temporada (Seasonal)

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.