Agente de Call Center - Temporário

UPS; Loures; Remote; EUR 11,000 - 16,000; Part time

Benefits offered by this job

Salario competitivo

Variedad de trabajo y crecimiento

Formación continua

Teletrabajo 100%

Job summary

UPS busca un agente de atención al cliente para convertirse en el punto de contacto con clientes actuales y potenciales. Gestionará llamadas, proporcionará información precisa y resolverá incidencias siguiendo las directrices de la empresa, promocionando productos UPS cuando corresponda y atrayendo nuevos clientes.

El puesto ofrece salario competitivo, posibilidad de crecimiento, formación continua y régimen 100% teletrabajo.

Qualifications

• Conocimiento esencial de inglés y portugués.
• Se valora el conocimiento de otros idiomas.
• Conocimiento de informática a nivel de usuario.
• Buena comunicación y habilidades comerciales; experiencia no es obligatoria, pero deseable.
• Nivel educativo: 12.º grado.
• Disponibilidad para trabajar de 11:00 a 19:00.

Responsibilities

• Atender llamadas de clientes.
• Proporcionar información precisa y completa a los clientes.
• Entender, establecer y resolver profesionalmente cualquier incidente siguiendo las pautas y ofrecer productos UPS, además de atraer nuevos clientes.
• Explicar acciones y compromisos.
• Seguir las pautas de seguridad para proteger los datos de nuestros clientes.

Skills

Inglés

Portugués

Education

12th grade

Job description

Descripción De Puesto

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

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Descripción De Puesto

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

What would your day-to-day life be like?

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

What do we offer?

• Competitive salary
• Varied work with the possibility of growth
• Continuous training
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 19.00pm

How We Recruit

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.

A Little About Our Business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Tipo De Empleado

Por temporada (Seasonal)

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.