Remote Multilingual Call Center Agent (English/Portuguese)

E25 Portugal Lda; Lisboa; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Continuous training

100% telework

Job summary

UPS is hiring a customer service telephone agent in Portugal to be the new point of contact for our customers. You will answer calls, provide accurate information, resolve incidents per guidelines, and offer UPS products while attracting new customers.

The role offers 100% telework, a competitive salary, ongoing training, and opportunities for growth. English and Portuguese are essential; additional languages are a plus. 12th grade education suffices. 08:30–16:30 work hours.

Qualifications

• English and Portuguese proficiency required.
• Additional languages are valued.
• Basic computer literacy is expected.

Responsibilities

• Answer customer phone calls and provide accurate information.
• Understand and resolve incidents per guidelines.
• Promote UPS products and attract new customers.
• Explain actions and commitments and follow security guidelines.

Skills

English & Portuguese

Additional languages a plus

Computer basics

Education

12th grade

Tools

Computer basics

Job description

UPS is hiring a customer service telephone agent in Portugal to be the new point of contact for our customers. You will answer calls, provide accurate information, resolve incidents per guidelines, and offer UPS products while attracting new customers.

The role offers 100% telework, a competitive salary, ongoing training, and opportunities for growth. English and Portuguese are essential; additional languages are a plus. 12th grade education suffices. 08:30–16:30 work hours.