Business Success Partner

MSX International; Lisboa; On-site; EUR 55,000 - 75,000; Full time

Job summary

MSX International is seeking a Business Success Partner to support and develop workshops within our network. You will leverage AI-based platforms and market data to improve performance, capacity utilization, and profitability in a sustainable way.

Your role includes building relationships, analyzing metrics, and driving revenue growth through consulting and collaboration with workshops, dealerships, and partners.

Qualifications

• Experience in the automotive industry or related service sectors.
• Proven ability to drive revenue growth and business development.
• Strong advisory, influencing and persuasion capabilities.
• Excellent presentation and communication skills.
• Proficiency with digital tools and platforms.

Responsibilities

• Building and maintaining long-term customer relationships through regular on-site visits.
• Analyzing sales and performance metrics and identifying improvement opportunities.
• Enhancing quality, efficiency, and profitability within workshop operations.
• Providing consulting and support in the parts and aftersales business.
• Initiating and supporting marketing and sales activities.
• Planning and executing actions aligned with market strategy.

Skills

Sales orientation

Communication skills

Presentation skills

Digital literacy

Independent working style

Customer interaction

German and English language skills

Job description

MSX International supports leading automotive manufacturers worldwide in optimizing workshop and aftersales operations, increasing customer satisfaction, and improving the performance of service businesses. Operating in more than 80 countries, MSX is one of the leading partners in the automotive industry.

Job Description

As a Business Success Partner (m/f/d), you will support and develop workshops within our network. Using state-of-the-art AI-based platforms, as well as extensive market and vehicle data, you will help partners improve their performance, capacity utilization, and profitability in a sustainable way.

Your Key Responsibilities

• Building and maintaining long-term customer relationships through regular on-site visits
• Analyzing sales and performance metrics and identifying improvement opportunities
• Enhancing quality, efficiency, and profitability within workshop operations
• Providing consulting and support in the parts and aftersales business
• Implementing defined business and service standards
• Initiating and supporting marketing and sales activities
• Planning and executing actions aligned with market strategy
• Presenting business recommendations and sales initiatives
• Collaborating closely with workshops, dealerships, and other partners
• Using CRM systems for lead management, customer support, and sales forecasting
• Monitoring, analyzing, and reporting business performance results
• Presenting relevant sales and market data
• Gathering and analyzing market intelligence to identify new business opportunities

Qualifications

Your Profile

You have experience in the automotive industry, for example as:

• Service Assistant
• Parts and Accessories Service Representative
• Automotive Service or Diagnostic Technician
• Body and Vehicle Builder
• Workshop Manager

In addition, you possess:

• Strong sales orientation and a passion for customer interaction
• Experience driving revenue growth and business development
• The ability to advise, influence, and persuade others effectively
• Excellent presentation and communication skills
• Strong digital literacy and openness to new technologies
• An independent working style and proven sales success in parts or aftersales businesses
• Fluent German and English language skills

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.