Automotive Technical Specialist

MSX International; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

MSX International in Lisbon, Portugal seeks an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point, helping reduce downtime and deliver first-time-right repairs.

You will serve as the first contact for repair requests, provide technical guidance using OEM procedures, and document cases to improve diagnosis and repair rates.

Qualificações

• Experience in automotive diagnostics and technical support.
• Ability to read wiring diagrams and technical docs.
• Familiar with OEM diagnostic tools and field service.

Responsabilidades

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate steps.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.

Conhecimentos

Automotive diagnostics

Technical support

Workshop or field service

OEM diagnostic tools

Wiring diagrams

Team collaboration

Field-based/multi-site exposure

Ferramentas

OEM diagnostic tools

Descrição da oferta de emprego

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

We’relooking for an experienced automotive diagnostic specialist to support dealerships and repairers withcomplex vehicle issues.

You’llbe the escalation point when otherscan’tfix it — helping reduce downtime and deliverfirst-time-right repairs.

Whatyou’lldo

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.

Qualifications

What you bring

• Strong experience inautomotive diagnostics / technical support / workshop or field service
• Proven ability to fixcomplex electrical/electronic faults
• Hands-on use ofOEM diagnostic tools
• Confidence readingwiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposurewithanOEM/importer technical support background

Technical knowledge

• Modern vehicle systems:powertrain, ADAS, body electronics
• Networks:CAN / LIN /FlexRay
• Diagnostic methods:root cause analysis, guided diagnostics, flashing

Language

• Workingproficiencyin Portugeesand professional Englishrequired(written and spoken)
• Additional European languages are a plus

Additional Information

Working pattern and location

• 40 hours per week
• Monday-Friday

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.