Build Your Career in Ads Support!

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support the English market. You will help users navigate advertising tools, understand platform requirements, and resolve issues that affect campaigns and accounts.

On-site, 40 hours per week with rotating shifts, Lisbon, Portugal. You will receive dedicated training before handling cases independently.

Responsibilities

• Supporting users with advertising accounts and payments
• Investigating technical issues affecting campaigns
• Helping users understand platform features and policies
• Delivering accurate solutions across multiple support channels
• Maintaining clear case records and escalating complex requests

Job description

Build Your Career in Ads Support!

Interested in digital platforms, online advertising, and customer experience?

Cross Border Talents is recruiting an Operations Customer Expert for the English market in Lisbon, Portugal.

You'll help users navigate advertising tools, understand platform requirements, and resolve issues that affect their campaigns and accounts.

Your day-to-day work will include:

• Supporting users with advertising accounts and payments
• Investigating technical issues affecting campaigns
• Helping users understand platform features and policies
• Delivering accurate solutions across multiple support channels
• Maintaining clear case records and escalating complex requests

You'll receive dedicated training before handling cases independently.

Lisbon, Portugal
On-site position
40 hours per week, rotating shifts