Brokerage Admin Asst I (BRO)

Ups; Póvoa de Varzim; On-site; EUR 14,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Continuous training

Career advancement opportunities

Job summary

UPS in Porto is seeking an administrative specialist for the Brokerage department to enhance service quality and customer satisfaction by handling documentation, coordinating with customers, and maintaining accurate records for customs clearance. You will work closely with internal teams to ensure timely processing of shipments.

The role emphasizes English (B1 preferred) and Portuguese fluency, MS Office proficiency, and a results-oriented, problem-solving mindset in a dynamic environment.

Qualifications

• Intermediate level (B1) of English (written and spoken) - preferred.
• Completion of secondary education (12th grade) - preferred.
• Fluency in Portuguese.
• Practical knowledge of Microsoft Office.
• Results-oriented.
• Problem-solving skills.
• Team spirit.

Responsibilities

• Contact customers to obtain the necessary information for customs clearance.
• Ensure all documentation complies with EU customs regulations.
• Communicate clearly with customers about duties, taxes, and customs clearance procedures.
• Maintain accurate records of communications and customs clearance documents.
• Collaborate with internal teams to facilitate timely clearance of shipments.

Skills

Portuguese fluency

English (B1) preferred

MS Office proficiency

Results-oriented

Problem-solving

Team spirit

Education

Completion of secondary education (12th grade) - preferred

Tools

Microsoft Office

Job description

Job Description We are looking for someone who can help us improve our services and customer satisfaction by performing administrative tasks in the Brokerage department. You are part of this team! Do you enjoy working in a dynamic and stimulating environment with new challenges to solve every day? Do you consider yourself someone who can easily handle complex situations and meet deadlines?

What will you do in a day?

• Contact customers to obtain the necessary information for customs clearance.
• Ensure all documentation complies with EU customs regulations.
• Communicate clearly with customers about duties, taxes, and customs clearance procedures.
• Maintain accurate records of communications and customs clearance documents.
• Collaborate with internal teams to facilitate timely clearance of shipments.

What do we offer?

• Competitive salary
• Continuous training
• Our internal promotion policy offers excellent career advancement opportunities

What do we expect from you?

• Intermediate level (B1) of English (written and spoken) - preferred
• Completion of secondary education (12th grade) - preferred
• Fluency in Portuguese
• Practical knowledge of Microsoft Office
• Results-oriented
• Problem-solving skills
• Team spirit

Working hours: 17:00-21:00, Monday to Friday

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment in hiring, training, promotion, and compensation based on merit, experience, and other job-related criteria.

We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A Bit About Our Business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global enterprise with one of the most recognized and admired brands in the world. We have become the largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in over 200 countries and territories worldwide.

Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.