French-Speaking Customer Support (Hybrid) – Weekends Off

Cross Border Talents; Lisboa; Hybrid; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Hybrid work model

Weekends off

Work equipment provided

Job summary

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will support users of an app-based benefits platform, handling inquiries and guiding users through features and account actions.

The role emphasizes inbound call support, a hybrid work model, and a 6-month contract, with a welcome bonus and daily meal allowance. candidates based in Portugal or willing to relocate to Braga are encouraged to apply.

Qualifications

• Fluent or native-level French is required.
• Customer support experience is an advantage.
• Strong communication skills are essential for this role.
• Comfortable using digital tools and apps in a support context.
• Availability for rotational shifts, Monday to Friday.
• Based in Portugal or willing to relocate to Braga.

Responsibilities

• Assist customers with questions about the app's features and use.
• Provide support primarily through inbound calls.
• Answer questions on account creation and balance management.
• Inform customers about all service features.
• Deliver a professional and positive customer experience on every interaction.

Skills

French language proficiency

Communication skills

Customer support experience

Job description

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will support users of an app-based benefits platform, handling inquiries and guiding users through features and account actions.

The role emphasizes inbound call support, a hybrid work model, and a 6-month contract, with a welcome bonus and daily meal allowance. candidates based in Portugal or willing to relocate to Braga are encouraged to apply.