Braga-Based French-Speaking Customer Support

Rdn Cons; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Initial training

Career development opportunities

Job summary

Rdn Cons is seeking a French-speaking customer support professional to join its Braga-based team in an onsite, full-time role. You will handle inquiries via phone, email or chat, delivering accurate information and a professional experience to international customers.

The ideal candidate has fluent French (C1/C2), good English, and strong communication skills, with an orientation toward customer satisfaction and problem solving.

Qualifications

• Fluent French (C1/C2) and good English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable with computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage; motivated entry-level candidates welcome.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Skills

French fluency (C1/C2)

English proficiency

Communication skills

Customer focus

Digital literacy

Quick learner

Tools

CRM systems

Job description

Rdn Cons is seeking a French-speaking customer support professional to join its Braga-based team in an onsite, full-time role. You will handle inquiries via phone, email or chat, delivering accurate information and a professional experience to international customers.

The ideal candidate has fluent French (C1/C2), good English, and strong communication skills, with an orientation toward customer satisfaction and problem solving.