Technical Customer Service Specialist - French and English

Cross Border Talents; Lisboa; In loco; EUR 23.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Supportive team leader

Career development

Multicultural environment

Descrizione del lavoro

Cross Border Talents is hiring a bilingual technical support specialist in Lisbon to join a multilingual client team. You will resolve technical questions from customers in French and English, guiding them through setups and product features.

The role requires clear communication, calm professionalism, and the ability to work with multiple systems. We offer paid training, supportive leadership, and opportunities for internal progression in a friendly, multicultural environment.

Competenze

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Mansioni

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Conoscenze

French fluency

English fluency

Communication skills

Attention to detail

Team player

Calm under pressure

Multi-system familiarity

Reliability

Descrizione del lavoro

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.