Bilingual Technical Support Specialist (ES/EN) – Medical Devices

Cross Border Talents

Matosinhos

On-site

EUR 22,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Relocation support provided

Job summary

Cross Border Talents is hiring a Spanish-speaking Technical Customer Support Specialist to support a Medical Devices project in Portugal. You will assist users in Spanish and English, troubleshoot technical inquiries, document cases, and ensure smooth resolutions to deliver positive customer experiences.

The role emphasizes strong communication, problem-solving, and empathetic, patient service in a high-tech environment.

Qualifications

Fluent in Spanish and English.
Tech-savvy with comfort in handling technical inquiries.
Strong communication skills.
Good problem-solving ability and quick thinking.
Detail-oriented and able to track issues accurately.
Empathetic, patient, and customer-focused.
Able to stay calm in high-pressure situations.
Previous customer service experience preferred.
Sales experience is a plus, but not mandatory.

Responsibilities

Provide technical customer service and support.
Identify, troubleshoot, and resolve customer issues efficiently.
Handle customer inquiries and complaints with professionalism, empathy, and patience.
Clearly explain technical solutions to customers.
Track customer issues and ensure accurate documentation.
Follow up on cases until resolution.
Maintain a positive customer experience and build customer loyalty.