Bilingual Tech Support — Italian & English (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking Italian and English speaking technical support specialists to join a multilingual team supporting an international client.

You will diagnose and resolve technical questions by phone, email or chat, guiding users through setup, configuration and product questions while maintaining clear diagnostic steps. This on-site role offers paid training and a supportive team environment.

Qualifications

• Fluent in Italian and English.
• Professional, friendly and patient communication style.
• Comfort working with multiple computer systems.
• Reliable, detail-oriented and team player.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured steps.
• Guide customers through setup, configuration and product questions.
• Use data tools to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes up to date.

Skills

Fluent Italian

Fluent English

Job description

Cross Border Talents in Lisbon is seeking Italian and English speaking technical support specialists to join a multilingual team supporting an international client.

You will diagnose and resolve technical questions by phone, email or chat, guiding users through setup, configuration and product questions while maintaining clear diagnostic steps. This on-site role offers paid training and a supportive team environment.