Technical Support Specialist - Italian and English

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking Italian and English speaking technical support specialists to join a multilingual team supporting an international client. You will solve technical questions using clear diagnostic steps.

Fluency in Italian and English is essential, and your language skills will be used every day. You will diagnose issues by phone, email or chat and guide customers through setup and product questions.

Qualifications

• Italian and English fluency is required.
• Strong written and spoken communication skills in listed languages.
• Professional, patient, and friendly communication style.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured steps.
• Guide customers through setup, configuration and product questions.
• Use data tools to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and notes up to date.

Skills

Bilingual Italian-English

Customer support

Clear communication

Team player

Job description

Looking for Italian and English speaking jobs in Lisbon, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in Italian and English is essential, and your language skills will be used every day.

Key responsibilities:

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements:

• Fluent level in Italian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.