Bilingual Customer Support Specialist – Lisbon Onsite

Genpact Ltd.; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Additional 100 euro/monthly Flex benefit

Health insurance

Mentorship and continuous learning opportunities

Dynamic and inclusive work culture

Job summary

A leading global technology services company in Lisbon is seeking a Customer Support Process Associate to provide exceptional service to customers. The ideal candidate possesses strong problem-solving abilities and must communicate effectively in English, Spanish, or Portuguese. This role offers a dynamic work environment with opportunities to grow and make an impact in a fast-paced organization. Join a team that values inclusion and innovation, driving change for businesses that matter.

Qualifications

• Strong problem-solving and decision-making abilities.
• Experience in Customer Service/Support with voice.
• Very good knowledge of English and Spanish or Portuguese, min B2.

Responsibilities

• Provide support across voice by investigating and resolving customer issues.
• Listen and empathize, ensuring the customer knows they are valued.
• Take ownership and solve customer issues on the first contact.

Skills

Problem-solving

Decision-making

Communication skills

Ability to multitask

Adaptability

Education

Any Graduate degree

Tools

Customer Relationship Management (CRM) systems

Job description

A leading global technology services company in Lisbon is seeking a Customer Support Process Associate to provide exceptional service to customers. The ideal candidate possesses strong problem-solving abilities and must communicate effectively in English, Spanish, or Portuguese. This role offers a dynamic work environment with opportunities to grow and make an impact in a fast-paced organization. Join a team that values inclusion and innovation, driving change for businesses that matter.