Bilingual Lisbon On-Site Customer Support Specialist

Concentrix Portugal; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Free training

Career development

Résumé du poste

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site. You will handle inbound requests, assist users with general inquiries and technical support across multiple channels, and collaborate with the team to ensure customer satisfaction.

We offer comprehensive training, a welcome bonus, career development opportunities, and a central Lisbon location. Fluency in English (B2) and Dutch is required, along with strong communication skills and a proactive team

Qualifications

• Must have high level of Dutch (written and oral) and fluent in English (B2).
• Strong writing and verbal communication skills to simplify technical language for non-technical users.
• Patience when communicating and solving issues.
• Keep up with latest IT and tech-related trends.
• Proactive, self-motivated, and a great team player.

Responsabilités

• Respond to inbound customer requests, documenting relevant case information.
• Assist users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
• Escalate to higher tiers of support as defined and documented.
• Collaborate with other technicians to resolve or properly close help tickets.

Connaissances

Dutch language

English (B2)

Communication skills

Patience

Team player

Proactive

Description du poste

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site. You will handle inbound requests, assist users with general inquiries and technical support across multiple channels, and collaborate with the team to ensure customer satisfaction.

We offer comprehensive training, a welcome bonus, career development opportunities, and a central Lisbon location. Fluency in English (B2) and Dutch is required, along with strong communication skills and a proactive team